Meet Our Team
Our leaders instill passion, confidence, and trust throughout the Riley Hotel Group organization, and it shows. Working with any one of our team members you’ll sense these qualities and see their impact on your business. Reach out to us at any time. We promise to listen and to continually improve our services as we have done since we began working to better hotels everywhere.
As a career hospitality "Jack of all trades,” Joe started in the industry at the ripe old age of 12, as a food and beverage specialist (dish washer) working for his family's restaurant business. After achieving his dream of becoming a Chef, he accepted industry positions as a Food and Beverage Director and graduated to the level of General Manager of one of Northeast Ohio's premier full service Hotel and conference centers, Quaker Square.
From there, Joe was a valuable general and regional manager during the expansion of Snavely Hotels and Janus Hotels and Resorts, respectively. Ultimately, Joe started his own hospitality management company. Under Joe's leadership, Riley Hotel Group has grown to more than 400 associates and 17 hotels currently under management, with more on the way. An array of awards from the likes of Hilton Corporation and InterContinental Hotels are a testament to the hard work and skill of Joe and the team he has built.
Joe lives in Medina, Ohio with his wife Laura and their three sons Parker, Preston, and Michael. He is notable in the neighborhood for his impeccable dinner parties and terrible golf game.
Lisa has been with the company from its inception. In addition to numerous operational duties, Lisa is charged with managing the systems that address both guest & management service needs. With the hospitality industry’s continued emphasis on improved efficiency, Lisa focuses on the revenue enhancement systems, procurement, and championing systems and procedures to keep Riley Hotel Group current with technologies and applications. Her keen eye for detail has advanced her to act as a liaison between all Riley managed hotels, corporate staff, owners, investors, and the brands.
Lisa holds a degree in Hospitality, and in her nearly three decades in the hospitality industry, she has worked in all levels of the hotel industry, giving her the skills needed to effectively supervise multiple properties. Lisa has a proven track record of leading and creating efficient and profitable hotels. Lisa brings an exciting passion & specialized focus to Riley Hotel Group.
Lisa and her husband Frank reside in Stow and enjoy cooking, gardening, and spending time with their two dogs, Beau and Enzo.
Rob brings with him 20 years of experience in leadership and coordination of company financial planning and budget management. Prior to joining Riley Hotel Group, he was a Controller at B&C Corporation. Rob is a member of the Ohio Society of Certified Public Accountants (OSCPA) and a graduate of the University of Akron. A resident of Manchester, he enjoys spending time with his two daughters, golfing, softball, watching NASCAR and riding motorcycles.
Frank has been with Riley Hotel Group since 2007. He brings more than 30 years of hotel experience with him. Frank's role involves project budgeting, FF&E, and property support. Frank and his wife Nancy have three sons, and a dog, and reside in Aurora. When he isn’t rooting for the Pittsburgh Steelers, Frank loves to hunt, fish, play golf, and enjoy an occasional bottle of wine with his neighbors.
Mike has been in the hotel industry for 25 years in operations, sales and marketing. Working for several Five Star and Five Diamond properties along with opening two 600-plus all-suite resorts, he has proven his ability to deliver service and financial results in the luxury market. Mike has worked for Starwood Hotels, Destination Hotels and Resorts, an Independent Resort group in The Pointe Resorts and Hilton Hotels and Resorts where he received the prestigious Circle of Excellence Award. Mike has five children including three girls still at home. He enjoys doing homework with his children and loves sports, as he grew up in Pittsburgh and is a true Penguin, Pirate and Steeler fan.
Jonathan has been with Riley Hotel Group since June 2006 and in the hospitality industry since 2002, starting as a bus boy at one of Traverse City’s busiest summer restaurants. Currently, as the General Manager of Riley’s Traverse City and Charlevoix, Michigan hotels, the Cherry Tree Inn & Suites and the Charlevoix Inn & Suites, he has gained much experience in learning what it takes to operate resort-town independent properties in gorgeous Northern Michigan. This experience is being used to support Riley’s additional independent hotels across all other regions of the country. Jonathan and his wife, Vicky, live in beautiful downtown Traverse City, where they enjoy walks in and around town with their daughter, Anna, and son, Samuel. The Pack family also loves goofing about in Charlevoix and the rest of Northern Michigan. In his spare time, Jonathan enjoys working on his house, fishing, hunting, and boating with family!
Linda has brought 25 years of hospitality accounting experience to Riley Hotel Group. She has worked in both the corporate office as well as the hotel level. Being a team player in the hotel business means being flexible and working where needed. Linda has held positions in HR, payroll, internal auditor, controller and everything in between. Linda and her husband reside in Cuyahoga Falls and have two grown children and five grandchildren. She enjoys reading, camping and spending time with family and friends.
Dan is a 1985 graduate of John Carroll University and has worked for a number of years for the Omni Properties Group in Lakewood, Ohio. He has extensive experience in auditing and adds tremendous value to our corporate accounting department. In addition, Dan is currently pursuing a Certificate in Hotel Revenue Management with the Cornell School of Hotel Management.
Dan and his wife Julie have 5 children and reside in Westlake, Ohio. Dan is an avid sports fan with a fondness for the Pittsburgh Steelers (we won't hold that against him) and enjoys boating and spending time at Kelley's Island on Lake Erie.
Joy Grew up in Phoenix, Arizona and started working in the hotel business at age 18. She worked for Hilton for 5 years in several positions, and went on to work for Destination Hotels and Resorts as a Lead Group Rooms Coordinator. Joy took time away from the corporate world to raise 3 beautiful girls before joining Riley Hotel Group and is a key player in our accounting department. Joy is always “on the run”, which includes a healthy lifestyle of running, working out, and participating in half marathons in different cities.
Jen’s role at Riley Hotel Group is managing key components to help impact the hotels’ top line revenue. In addition, she is responsible for the daily system management and analytic assessments to ensure the hotels remain successful and prosperous. Jen is a 2004 graduate of Ashland University with a degree in Business Management. She has worked in the hospitality industry for the past ten years utilizing her communication and business skills to bring support to our hotel properties and corporate team.
Jen enjoys spending her free time as a volunteer for The Make A Wish Foundation and serves on the committee for her local community’s Relay for Life. She enjoys traveling, spending time with friends, and is an avid Cleveland Sports Fan.
Kristin began her career at Riley as an Executive Assistant supporting the President and VP of Operations. Over time, her passion and talent for creating marketing collateral and managing the websites in Riley's portfolio has taken her in a different direction. Although she will continue to "wear many hats", she will spend the majority of her time focusing on the marketing for the corporate office and the hotels managed by Riley.
Kristin is an outdoor enthusiast, is passionate about fitness, loves to travel, listen to music, garden, and spend time with her husband, son, and 3 dogs.
